Driver Installation Is Impossible

If installation quits partway through or if the wizard does not appear when connecting with a USB cable, take action as shown below.

Windows 11

1. Connect the machine to the computer with the USB cable and turn on the machine.

2. If the "Found New Hardware" message appears, click [Close] to close it. Disconnect any USB cables for printers other than this machine.

3. Right-click the [Start] button, and then click [Device Manager].

4. When the [User Account Control] window appears, click [Continue].

"Device Manager" appears.

5. From the [View] menu, click [Show hidden devices].

6. Search the list for [Printers] or [Other devices], and then double-click it. The name of your machine or Unknown device appears below. Click the name to select it.

7. From the [Action] menu, click [Uninstall device].

8. In the "Confirm Device Uninstall" window, click [OK]. Close "Device Manager."

9. Remove the USB cable from the computer, and then restart Windows.

10. Uninstalling the Driver for the Relevant Device

Carry out the procedure given under "Uninstalling the Driver" to uninstall the driver.

11. Carry out the procedure given under "Installing the Driver" to reinstall the driver.

Windows 10